How to respond to an ugly comment

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If you get a complaint, make sure you respond with the words, “Thank you for your feedback” and then address the issue. We often ask people to DM (Direct message) us with more details so we can take it out of the public eye. Remember, if customers don’t take the time to complain about their […]

Are ALL your doors open for business?

Doors think viral

Are your social networks connected to your website? When you do not have your social media channels linked to your website, it looks like your doors are closed so you are likely missing out on potential sales. Here’s what we mean: Your website is your online location. Whether you sell a product online or not, […]

What is YOUR business doing for the World Series?

Country Club Janitorial Royals

According to the St. Louis Convention & Visitors Commission and the St. Louis Regional Chamber, the impact of the Cardinals’ 2013 World Series equated to a $23.7 million economic impact for the city of St. Louis. With the 2014 World Series right around the corner, and right here in Kansas City, savvy businesses have a […]

What happens to your Facebook profile after you die?

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Can people still interact with a dead user?  Should your loved ones be able to access your profile if you die? As of 2016, 30 million people who maintained Facebook accounts have died. (Huffington Post). So what happens to your profile on Facebook after you die?? Your fate could go one of four ways: The […]

Should You Delete or Not Delete Ugly Posts?

delete_social_media

What happens if someone posts a nastygram on your Facebook page or adds a comment to your LinkedIn post that is totally inappropriate or unrelated to the original post?  Do you “customer service” it to death or should you just delete it? Bottom line: It’s up to you. Just because free speech exists does not […]